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Emergency Management & Communications

Communications

Public Safety

141 N Ross St

William A. Mathews JR.

William A. Mathews JR.

deputy public safety director

Center Information

The Emergency Communications Center is staffed with three Communications Officers at all times. These on-duty personnel are responsible for receiving calls for service and relaying information and instructions for police, fire, medical and all other emergency services.

The Emergency Communications Center has 18 full-time personnel and six part-time or student personnel. Communications Officers are responsible for answering multiple telephone lines, including emergency 911, non-emergency, and direct ring down lines to each fire station and to the Emergency Medical Service at the hospital. During the course of their duties, Communications Officers also monitor and respond to emergency service personnel on multiple radio frequencies.

When providing a service such as emergency communications, it is essential to stay abreast of changing technology and ensure the best quality of service is being received. When an emergency call is received, it is crucial that a well-trained Communications Officer answers the request in order to provide the needed assistance without delay. The Emergency Communications Center works hard to meet both of these measures with great pride and distinction.

Administration
CAD Calls Data Graph

Interesting Facts

  • The average 911 call is answered within 3 seconds.
  • The average non-emergency call is answered within 3 seconds.
  • The 911 Center handles approximately 11,829 telephone calls per month.
  • 57% of telephone calls are received on non-emergency lines.
  • 94% of all 911 calls received are from a cell phone.
  • The City of Auburn established 911 as the emergency number in 1988.
  • The first 911 call made in the United States was made in Haleyville, Alabama in 1968.

250,752

CAD calls entered
FY 2021

11,829

Average Calls Processed Each Month
FY 2021

35,095

911 Calls Received
FY 2021